Where is my order?

Please allow 2-3 working days after completing your purchase for your order to be dispatched. Orders containing personalized items may require additional processing time.

All orders are sent using UPS, and you will receive an email to confirm once your order has been dispatched. This may also contain a tracking number so that you can track the status of your order on the delivery partner’s website.

Once dispatched, please allow additional time for delivery, which is dependent on current UPS demand and your location within the continental United States.

If it has been longer than stated above and you still have not received your order or seen any movement in tracking, please contact our Customer Services Team.

Related Questions

What payment methods do you accept?

Where is my order?

An item is missing from my order, what do I do?

Can I add an item to my order later?

Can I add my personalization in store if I buy online?

Can I cancel my order or an item in my order?

Can I order items online and collect them in-store?

Can my delivery or billing address be changed?

Fraud Risk

How are state taxes applied?

I am paying in a foreign currency; how will this be processed?

There is something wrong with an item in my order, what should I do?